Returns & Refunds

Because every piece is personalized just for you, we are unable to accept returns or offer refunds on custom jewelry due to customer errors or changes of mind.

If We Make a Mistake

We stand behind our work. If your order arrives with an error that was our fault—such as the wrong item, incorrect personalization, or a manufacturing defect—please contact us within 7 days of delivery.

We'll make it right by offering:

• A free replacement, or
• A full refund, depending on the situation.

Please include your order number and photos of the item so we can resolve the issue as quickly as possible.

If the Personalization Was Entered Incorrectly

Please double-check your personalization before placing your order.

Because each piece is made exactly as requested, we cannot offer refunds or replacements for customer-entered errors, including but not limited to:

• Misspelled names
• Incorrect dates
• Wrong initials
• Incorrect capitalization
• Formatting entered during checkout

Your jewelry will be created exactly as it appears in your personalization submission.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us as soon as possible. We'll work with you and the shipping carrier to find the best solution.